Thank you for using Invideos. If you are not satisfied with a subscription or credit package you purchased, you may request a refund under the rules below.
Invideos is operated by WHALEPLUS PTE. LTD. To request a refund or cancel a renewal, contact support.invideos@gmail.com.
Which purchases are refundable?
Refunds may be requested for 7-Day Trial, Monthly, Quarterly, and permanent credit packages.
A purchase may qualify for a full refund if the credits used do not exceed 10% of the credits included in that purchase and do not exceed 300 credits, whichever is lower.
For example:
- 7-Day Trial with 300 credits: no more than 30 credits used;
- 1,000-credit package: no more than 100 credits used;
- Monthly or Quarterly: no more than 300 credits used;
- 25,000-credit package: no more than 300 credits used.
For Quarterly, credit usage is calculated across the three-month period covered by the same quarterly payment.
Credits returned because of a failed generation or system error do not count as used credits. Expired credits are not treated as used credits.
What if I only want to try the service and do not want to continue?
After the 7-Day Trial ends, it will automatically convert to a $29.99/month Monthly subscription unless you cancel the renewal.
If you do not want to continue, send an email from your registered email address to support.invideos@gmail.com before the trial ends.
You may use the following email:
Subject: Cancel Trial Renewal
Registered email:
Please cancel my trial’s automatic renewal. I do not want to continue with the Monthly subscription.
Please include your registered email address. We use the time the email is sent to determine whether the cancellation request was submitted before the trial ended. If you submitted the request on time but were charged because of processing delays, please contact us so we can review the charge.
After cancellation, you may continue using your trial benefits until the original trial period ends. The trial will not renew into Monthly.
Canceling the renewal does not automatically refund the $0.99 trial payment. To request a refund of the trial payment, submit a separate request within 7 days after payment and meet the credit usage requirements above.
How do I cancel Monthly or Quarterly renewal?
Send an email from your registered email address to support.invideos@gmail.com, stating that you want to cancel the automatic renewal of your Monthly or Quarterly subscription.
The cancellation request should be sent before the next scheduled charge. After cancellation:
- No further renewal charges will be made;
- Your paid benefits remain available until the current paid period ends;
- Subscription credits remain subject to their original validity period;
- Purchased permanent credits remain available;
- Quarterly does not convert to Monthly.
Canceling renewal is not subject to the refund deadline or credit usage limit. If you want a refund for a payment already made, you must submit a separate refund request.
What happens after a refund?
Once a refund is approved, the membership benefits and remaining credits associated with that purchase will end, and any future renewal for that subscription will be canceled.
If a Quarterly purchase is refunded, any monthly credits from that quarterly purchase that have not yet been issued will not be issued. If a permanent credit package is refunded, the remaining credits from that package will be removed, but your membership subscription will not be affected.
When the refund conditions are met, we will refund the full amount actually paid for that purchase. We will not charge separately for the small amount of credits already used.
Other valid purchases, benefits, and credits that are not part of the refunded order will not be affected.
Can I request a refund after upgrading?
Yes. Purchases made before and after an upgrade are evaluated separately under this policy.
Upgrading to Quarterly does not automatically refund or credit the original trial or Monthly payment. You may submit separate refund requests for those purchases.
If you upgrade from Monthly to Quarterly and then request a refund for Quarterly, your paid Monthly benefits and remaining Monthly credits may continue until the original Monthly period ends, but Monthly automatic renewal will not resume.
A Quarterly refund will not restart an ended trial or automatically create a Monthly subscription.
How do I request a refund?
Send an email from your registered email address to support.invideos@gmail.com with the following information:
Subject: Refund Request – [Order Number]
Registered email:
Order number:
Purchased plan or credit package:
Payment amount and payment date:
Reason for refund:
You can find your order number in your purchase confirmation email or payment receipt. If you cannot find it, please say so and provide the other information. We will help locate the order.
Do not send your full card number, payment password, or verification code.
You may continue using the service after submitting a request, but any additional credit usage will count toward the refund usage limit. To avoid exceeding the limit, we recommend pausing use of the relevant credits while your request is being reviewed.
How will the refund be issued?
Refunds are normally returned to the original payment method. The time required for the refund to arrive depends on the payment provider and card-issuing institution.
A full refund is based on the actual amount charged for the purchase. We will not deduct charges for credits already used or a platform refund fee. Currency conversion by your bank or payment provider may affect the final amount received in your local currency.
A single payment will not be refunded more than once. If the payment has already been reversed by your bank or payment provider, we will verify the transaction before taking further action.
Incorrect charges or service issues
If you experience duplicate charges, unauthorized payments, missing membership benefits, missing credits, incorrect charges, or a service that was not delivered, please contact us.
These cases are not subject to the standard refund deadline or credit usage limit. We will review and handle them based on the specific circumstances.
Failed generation tasks should return all credits that were pre-authorized for the task. If the original subscription credits have expired when they are returned, the returned credits will remain available for an additional 24 hours. Credit restoration for a failed task is separate from a refund of the entire purchase.
Nothing in this policy limits any consumer rights you may have under applicable law.
Contact Us
WHALEPLUS PTE. LTD.
Email: support.invideos@gmail.com