Invideos (“Invideos,” “we,” “us,” or the “Company”) is operated by WHALEPLUS PTE. LTD. This Privacy Policy explains how we collect, use, retain, and share your information when you use the Invideos website and its image and video generation and editing services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with this Policy, please stop using the Services.

Information We Collect

1.1 Information You Provide

When you register, use the Services, or contact us, we may collect:

Your email address and account information;
Prompts, text descriptions, and creative settings you submit;
Images, videos, and other reference materials you upload;
Saved projects, generated outputs, and download records;
Emails, descriptions of issues, screenshots, and other information you submit to customer support.

1.2 Transaction Information

When you purchase subscriptions, credits, or other paid services, we may collect:

Order numbers, purchased products, payment amounts, currencies, and payment status;
Refund, cancellation, and billing dispute information;
Account and service usage records related to transactions.

Full payment credentials, such as card numbers and security codes, are generally processed by third-party payment providers. We do not intentionally collect full payment information that is unnecessary for providing the Services.

1.3 Automatically Collected Information

When you access or use the Services, we may automatically collect:

IP address, browser type, device type, and operating system;
Page visits, feature usage, generation tasks, and error logs;
Login times, activity timestamps, and service performance information;
Information generated by cookies and similar technologies.

How We Use Information

We may use the information we collect to:

Create and manage your account;
Provide image and video generation, editing, storage, and download features;
Manage credits, subscriptions, orders, refunds, and customer support requests;
Send account, payment, security, and service-related notifications;
Detect fraud, abuse, prohibited content, and security risks;
Troubleshoot errors, maintain systems, and improve the Services;
Comply with legal obligations, resolve disputes, and protect our rights and the rights of users and third parties;
Send marketing communications where permitted by applicable law.

We do not use information beyond what is necessary for purposes unrelated to the Services.

Uploaded Materials, Prompts, and Generated Content

Your uploaded images, videos, text prompts, projects, and generated outputs may contain personal information. Do not upload materials you are not authorized to use, and avoid including sensitive personal information that is unrelated to your creative task.

To fulfill your generation or editing requests, we may store, copy, convert, analyze, and transmit the relevant content. We process this content only as necessary to complete your requests, provide related features, maintain our systems, protect security, and troubleshoot issues.

Unless we separately obtain your explicit authorization or are otherwise permitted by law, we do not use your uploaded materials, prompts, or generated outputs to train general-purpose AI models.

You are responsible for obtaining any copyright, likeness, voice, or other permissions necessary to upload, process, and use the relevant materials.

Third-Party AI Models and Service Providers

Invideos uses third-party AI models, cloud services, storage services, payment services, and technology providers to deliver certain features.

When you select a particular model or feature, we may transmit the information necessary to complete the task to the relevant provider, such as:

Text prompts;
Uploaded images or videos;
Generation parameters, dimensions, duration, and style settings;
Task identifiers or technical processing information.

Third-party providers may process this information in other countries or regions and in accordance with their own privacy policies. We provide only the information necessary for the relevant service and do not intentionally provide your account password or full payment credentials.

Different providers may have different data retention, deletion, and model improvement practices. Depending on service requirements and provider capabilities, we seek to select service configurations that support retention controls, deletion mechanisms, or exclusion from model training. Specific retention periods depend on the task type, provider policies, account settings, and legal requirements.

When you use features that depend on third-party providers, you acknowledge that those providers may process the relevant inputs.

Information Sharing

5.1 Service Providers

We may provide necessary information to suppliers that provide cloud storage, content processing, AI generation, payments, customer support, analytics, security, and email services on our behalf. These providers may process the information only for the agreed service purposes.

5.2 Legal and Security Requirements

We may disclose relevant information where required by law, a court, a regulator, or a law enforcement authority, or to investigate fraud, infringement, abuse, security incidents, or other unlawful activities.

5.3 Corporate Transactions

If we are involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, relevant information may be transferred as part of that transaction. We will take reasonable measures to protect your information in accordance with applicable law.

5.4 Sharing at Your Direction

When you publicly share your work, generated outputs, or project links, other people may be able to view, download, or save the content. The scope of public access is determined by the settings displayed when you take the relevant action.

Once content is made public, others may copy it, take screenshots, download it, or retain it outside Invideos. We cannot guarantee that all copies of publicly shared content can be deleted.

Visibility of Your Work and Projects

Unless you choose to make content public or use a feature that requires public display, your projects, uploaded materials, and generated outputs are generally not made publicly available to other users.

If you choose to publish your work, you must ensure that it does not contain personal information, trade secrets, third-party materials, or other protected content that you are not authorized to disclose.

Cookies and Similar Technologies

We may use cookies, local storage, pixel tags, and similar technologies to:

Keep you signed in;
Save language, interface, and feature preferences;
Protect account and transaction security;
Analyze service usage and performance;
Conduct marketing or advertising analysis where permitted by applicable law.

You can manage or delete cookies through your browser settings. Disabling necessary cookies may prevent some features from working properly.

Information Retention

Uploaded materials, prompts, and generated outputs are generally retained for as long as needed to complete tasks, save projects, and provide generation history. Specific retention periods may vary based on deletion requests, account settings, feature types, provider policies, and legal requirements.

Order, payment, refund, dispute, and security records may be retained for periods necessary to meet legal, financial, or risk-management requirements.

After your use of the Services ends, we may retain certain information to:

Meet legal, tax, or accounting obligations;
Handle refunds, billing disputes, and complaints;
Investigate fraud, abuse, and security incidents;
Enforce our agreements and policies.

When information is no longer needed for a legitimate business, legal, or security purpose, we will delete it, anonymize it, or otherwise dispose of it appropriately.

Information Deletion

You can use the deletion features available within the Services to delete eligible projects, prompts, or generated outputs. You may also contact support.invideos@gmail.com to request access to, correction of, or deletion of your personal information.

Deletion requests may be subject to limitations where:

We are legally required to retain the information;
The information relates to an unresolved transaction or dispute;
Deletion would affect the lawful rights of other users or third parties;
Backup copies have not yet reached their scheduled deletion cycle.

If we cannot fully fulfill your request, we will explain the reason to the extent permitted by applicable law.

Information Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, use, alteration, or disclosure.

However, no internet transmission, cloud storage service, or electronic system can guarantee absolute security. You should also protect your account credentials and devices and contact us promptly if you notice unusual account activity.

International Processing

Because we may use AI models, cloud storage, payment services, and technology providers located in different countries or regions, your information may be processed or stored outside your country or region of residence.

Such international processing may take place in countries or regions where our AI model, cloud storage, payment, customer support, analytics, and security providers operate.

Where required by applicable law, we will implement appropriate contractual, technical, or other lawful safeguards to protect information transferred internationally.

Your Privacy Rights

Depending on the laws of your country or region, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of, or object to, certain processing;
Request certain information in a portable format where required by applicable law;
Withdraw consent for processing based on consent;
Opt out of marketing communications.

To exercise these rights, contact support.invideos@gmail.com. We may request reasonable identity verification information to protect your account.

You may also have the right to lodge a complaint with your local data protection authority.

Marketing Communications

We may use third-party email, analytics, and marketing providers to help send communications, measure campaign performance, or manage marketing preferences.

You can stop receiving marketing communications by using the unsubscribe link in a marketing email or contacting support.invideos@gmail.com.

Even if you unsubscribe from marketing communications, we may still send necessary service notifications, such as account verification messages, order confirmations, payment reminders, security notices, and policy updates.

Children and Minors

Invideos does not impose a uniform minimum age for registration or use. However, certain features may be subject to restrictions under applicable law or the rules of payment providers or other third-party services.

We do not knowingly collect children’s personal information. If you believe that a minor has submitted personal information to us, please contact support.invideos@gmail.com. After verification, we will take appropriate action under applicable law, which may include deleting the information or restricting its processing.

Changes to This Policy

We may update this Privacy Policy in response to changes in the Services, legal requirements, or business needs.

If a change materially affects your rights or how your information is processed, we will notify you through a website announcement, an account notification, or another appropriate method. The updated Policy will take effect on the date stated on the relevant page.

Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact:

Operator: WHALEPLUS PTE. LTD.

Email: support.invideos@gmail.com

This Policy should be read together with our Terms of Service and Refund Policy.